Terms & Conditions

Our Work is Art

Some works available in our Shop are considered “oversize” with the shipping companies. If applicable, additional packaging and oversize fees will be added at checkout.

Paper custom prints will be shipped rolled in a tube. All other orders will be shipped flat. Orders shipped within the Continental U.S. are shipped “ground” unless otherwise specified or requested. A shipping fee will be added to certain oversize items that are shipped flat.

International Shipments: All international shipments will be shipped freight, duty, and tax collect. Please contact us for international shipping.

Copyright Notice

All Artwork images on this Website are protected by Copyright law and owned by the respective artist. It is illegal to copy or use these images for any purpose without the express permission of Rimrock Art & Frame and/or the artist.

Availability

Our prints are not mass produced. They are very time consuming prints to make. Occasionally, we may be out of stock of a certain giclée or metal print which would cause a delay in shipping your artwork. If this occurs, don’t fret, we’ll stay in close contact with you to keep you informed.

Our Guarantee

Rimrock Art & Frame demands production of the highest quality. If any product fails to meet our customer’s standard for quality it may be returned for replacement within 30 days of purchase, in like-new condition. If a satisfactory replacement cannot be produced the customer will receive a full refund, upon providing proof of purchase. Shipping charges will not be refunded.

Privacy

We do not sell, lease, or rent our personally identifiable customer information to anyone outside our company. We use customer information for two general purposes: to fulfill your requests for our products and services, and to contact you about special offers and new products.

Although we do not sell, lease or rent personally identifiable information about our customers, Rimrock Art & Frame will not send personally identifiable information about you to other companies or people unless: we have your consent to share the information; we need to share your information to provide the product or service you have requested; we need to send the information to companies who work on behalf of Rimrock Art & Frame to provide a product or service to you. (Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist you or us.)

This privacy policy applies only to Rimrock Art & Frame websites. Users of these sites should be aware that through links they could be directed to other sites that we do not control. Rimrock Art & Frame has no control over the privacy policies or practices of any other site we may offer you a link to, and we are not responsible for the privacy practices or the content of those Web sites. Rimrock Art & Frame takes no responsibility for the products, services, policies or actions of third parties or the content of third party Web sites. In addition, we will not censor or edit the content of sites on the World Wide Web. We encourage you to be aware when you are leaving our site and to read the privacy policies of each Web site you visit.

We will be closed Friday, May 27 for a production catch up day! Thanks for your understanding!